Earthy® Timber

Terms and Conditions

These Terms and Conditions of Sale apply to any of the products and/or services supplied by EARTHY® TIMBER also known as EARTHY® TIMBER LUXURY and EARTHY TIMBER CUSTOM (the ‘Company’, ‘us’, ‘we’) on our websites www.earthytimber.com www.earthytimber.com/store and www.earthytimber.eu (“our site”) to you.

EARTHY® TIMBER LUXURY and EARTHY® TIMBER CUSTOM are trading names of Earthy® Timber Limited.

Before You Place Your Order

Every Earthy® Timber piece is handcrafted from genuine salvaged timber. No healthy trees are felled for our products. Each board has lived a previous life and carries its own unique history, expressed through its individual characteristics that cannot be replicated or manufactured.

We encourage every Customer to consider the responsible use of these finite natural resources before placing an order. Our manufacturing process is centred on preserving the authenticity of the timber rather than removing or disguising its natural features. We select, cut, and manufacture each piece to achieve the best possible balance between appearance, structural integrity, functionality, and responsible use of the salvaged timber entrusted to us.

We do not overprocess or “botox” wood to make it appear artificially perfect. We celebrate the natural beauty of real timber and preserve the characteristics that make every piece genuinely unique. Where necessary, we stabilise natural features to ensure durability and practicality of use, but we do not erase the individuality of the material simply to imitate a factory-produced appearance.

If you are seeking perfectly uniform colour, grain, texture, or a completely blemish-free surface, our products are unlikely to meet your expectations. In that case, we respectfully recommend considering an engineered, veneered, laminate, or other manufactured alternative designed to deliver complete visual uniformity.

By choosing Earthy® Timber, you are choosing authenticity over uniformity, craftsmanship over mass production, and the responsible reuse of remarkable natural resources over the unnecessary harvesting of new timber. The natural variations within salvaged wood are not defects – they are the defining character of every piece we create and the very essence of the Earthy® Timber philosophy.

Please read through these Terms and Conditions & Other Important Information in this document before placing your order. By placing an order it is assumed that you have read, understood and agreed to our terms and conditions and noted all the important information contained in this document. If you are unclear on any aspect of these terms, conditions and the important information given, please contact us before placing an order. All orders placed with, and accepted by ‘Company’ are therefore bound by these Terms and Conditions.

1. Made to measure

Earthy® Timber ‘s wooden worktops, countertops and furniture are premium quality, durable products handcrafted to order to the highest standards. All our timber is sourced from renewable and responsibly managed woodlands and vacuum kiln dried on site. Every order is made to measure to your specifications.

Since all our products are bespoke, orders cannot be cancelled once we have accepted them for handcrafting.

2. Wooden countertops and construction

Earthy® Timber ‘s wooden worktops, countertops and furniture are manufactured from English & European hardwoods that have been bonded using moisture resistant B3 or B4 glue, and delivered raw, square, live edged or part live, part square edged and ready for finishing, unless you have requested our additional services.

All timber is professionally vacuum kiln dried to 8-10% moisture content on our premises.

This sophisticated procedure performed in our on-site vacuum kiln chamber guarantees the best quality and stability of the kiln dried wood at its core, subject to correct installation and maintenance. The kiln drying process also kills any wood infections.

Stave width (wooden plank width) depends on the type of the product, our solid wood countertops are made from random stave (wood plank) width as indicated in individual product descriptions.

The type of construction, stave widths, lengths and thickness may vary from the sample, image, or from piece to piece.

Our staves (planks) are random width. If you require continuity of stave widths across multiple pieces – for example, where one wooden top needs to visually correspond with another – please let us know when placing your order. We can then manufacture matching stave widths across the pieces where possible. An additional charge will apply for this service.

3. Dimensions and manufacturing tolerances for bespoke solid salvaged wood countertops

All solid salvaged wood countertops are handcrafted to order based on the dimensions specified by the Customer. As each countertop is individually manufactured from carefully selected salvaged timber planks, Earthy® Timber will produce each piece as close as reasonably possible to the requested dimensions whilst selecting the combination of boards that achieves the optimum balance between visual appearance, structural integrity, and the responsible use of salvaged timber and its natural characteristics.

The Customer acknowledges that, due to the natural characteristics of salvaged solid timber and the bespoke manufacturing process, it may occasionally be necessary for the finished countertop to be slightly longer and/or wider than the requested dimensions; thickness tolerance is +/-5mm. This allows us to select the most suitable timber and preserve the natural proportions, structural stability, and balanced visual balance of the finished piece. Such minor dimensional differences shall not constitute a fault, defect, or lack of conformity.

Projects Requiring Exact Dimensions

Where a project is subject to strict dimensional limitations (for example: fitting between walls, inside recesses, or against existing cabinetry), the Customer must clearly specify these requirements when placing the order by stating the exact dimensions are required; or the minimum and/or maximum acceptable dimensions in the Order Notes section.

If no such instructions are provided, Earthy® Timber will assume that reasonable dimensional flexibility is acceptable and will manufacture the countertop as close as reasonably possible to the requested dimensions whilst selecting the timber that provides the best overall result.

Where exact dimensions have been requested, a manufacturing tolerance of +/-2-3 mm per cut applies to the length, width and thickness of square-edged sections of countertops. This tolerance reflects normal bespoke woodworking practices and shall not constitute a fault.

Live Edge and Part Live Edge Countertops

For live edge and part live edge countertops, the Customer acknowledges that the width naturally varies along the length of the piece because it follows the original shape of the tree. These natural variations are an inherent characteristic of genuine live edge timber and are not faults or defects.

As a general guide, the width typically fluctuates by approximately +/-100 mm, although the variation may be greater or smaller depending on the individual piece.

Where a live edge or part live edge countertop is subject to width restrictions, it is the Customer’s responsibility to specify the minimum and maximum acceptable width in the Order Notes when placing the order.

If only a single width is provided (for example, 500mm), Earthy® Timber will assume the Customer accepts the natural variation of the live edge and will manufacture the piece as close as reasonably possible to that width whilst preserving the natural character of the timber. We cannot accept responsibility where the natural live edge extends beyond or falls below the stated width unless minimum and maximum acceptable widths have been clearly specified.

Variations resulting from the natural live edge profile shall not constitute a defect or grounds for rejection, replacement, refund, price reduction, or compensation.

Where appropriate, sections of the live edge may be selectively squared where the timber projects significantly beyond the desired width. This approach allows us to preserve the authentic character of the timber, improve practicality of use, and achieve the best overall visual appearance whilst producing dimensions that are as close as reasonably possible to those requested by the Customer.

4. Wood is a natural product and the way we work with salvaged timber

Earthy® Timber specialises in working with salvaged timbers, sourced from trees that have either naturally died or were cut for health reasons. The planks sliced from these trees, having lived their full lives, are rich with rustic character and history, showcasing unique features like knots, voids, beetle marks (free of beetle of course thanks to our state of the art technology of vaccum kiln drying ) and fissures. On occasion, you might even find a dark stain left by shrapnel – each tree reveals its own heritage. We handpick every tree trunk for our projects, ensuring the structural stability and natural beauty of each piece.

Our rustic-modern wooden worktops, dining tables and desks are not only visually stunning but also highly tactile – irresistible to the touch. Natural wood characteristics such as knots, voids, beetle marks (free of beetle of course) and splits are either filled with resin and wood fillers or left in their raw, unaltered form where it suits the plank best. Our products seamlessly blend the beauty of natural wood with practical functionality, crafted with the utmost care and respect for the material.

Earthy® Timber ‘s products are individually handcrafted, they are “one of a kind” creations, and not mass-manufactured in a factory. Each piece of wood is unique, and we find a way to achieve the best out of the planks selected for each project. Although there may be similarities in our products, no 2 projects will ever look the same. Each plank has its own unique markings, colourations and grain patterns, and the effect achieved by these makes each one a remarkable piece of art.

As a result, our products will have distinct variations from one piece to the next, caused by distinctions in material, our handcrafting process, and using the most applicable ‘within your budget’ hand finishing techniques.

Our products are intended to have these hand-finishing characteristics.

In our crafting process we may also combine the timber with other materials such as resin, glass, wood filler, iron, steel, aluminium, brass etc. to produce a stunning centrepiece of unique interest.

The characterful nature of English timber and European timber makes them the most beautiful of hardwoods. The strength of English and European hardwood is a result of a unique inner structure of vessels, fibre and tight grain. The natural beauty of wood is found in natural features such as knots, voids, holes, beetle cavities (please note kiln drying process eliminates any wood bugs and infections) heartwood, sapwood, bark, mineral streaks or medullary rays. Wood rays are a distinct figuring which is usually associated with top end, quarter-sawn timber. These ribbon-like cells allow sap to flow through the trunk, making them an essential part of the growing process of the tree. When the trunk is cut, the cells produce beautiful silky silver markings across the sawn area that become particularly prominent when the wood is finished.

Wood is a natural product, no two finished products will ever look the same, therefore unless specifically requested, we cannot guarantee replication of colour from piece to piece. Please note that our colour matching service from piece to piece is a premium service available at an additional cost.

Timber is a natural product and cannot be replicated unvaryingly. If you don’t like natural characteristics, associated with wood, it is unlikely our pieces will please you. If this is the case, then please consider using manmade materials such as artificial composites, Corian or concrete etc, they have uniformity and predictability that might be more suitable for your project.

5. Professional vacuum kiln drying

Our timber is professionally vacuum kiln dried by our experts in house. It therefore has the ideal, below 10% moisture content, which guarantees wood stability if correctly fitted and maintained as per our instructions.

6. Shop Range and Luxury Range – timber selection and finishing

Earthy® Timber offers both a Shop Range and a Luxury Range, each handcrafted from genuine salvaged timber and manufactured to the same high standards of quality, authenticity, stability and durability. The distinction between the ranges relates primarily to the selection of timber, level of individual attention, and extent of finishing, detailing and enhancement.

The Shop Range offers beautiful salvaged timber products and represents our more accessible option. Each piece is manufactured with consideration of the natural characteristics of the timber, its structural requirements, practical use and overall appearance. Natural variations, including differences in colour, grain, knots, cracks, splits, voids, beetle marks and other salvaged wood characteristics, are an inherent part of the product and may remain untreated where they do not require treatment for structural integrity or practicality of use. Resin and/or wood filler are used sparingly and only where required.

The Luxury Range is intended for high-end design projects where we can dedicate substantially more time to the selection, design and presentation of the timber. We select from our most distinctive, unique and visually exceptional salvaged planks, including particularly striking grain patterns, character, colour variation, natural features and individual timber characteristics. The Luxury Range also allows us to dedicate substantially more time to advanced and intricate finishing, detailing and enhancement techniques, where appropriate, with the aim of creating exceptionally individual and visually striking pieces.

The Customer acknowledges that neither range is intended to make natural salvaged timber look artificially uniform or flawless. The purpose of our finishing process is to enhance the timber while retaining its authentic character. Features that require filling or stabilisation for structural integrity, durability or practical use will be treated as necessary, using our professional judgement as to the most appropriate material and finish. This may include resin, wood filler or other suitable materials available within our range. The choice of filling material, colour, transparency, texture and method of application will be determined by Earthy® Timber.

Natural features that do not require filling for structural or practical reasons may be partially filled, enhanced or deliberately left open or visible where, in our professional judgement, this contributes to the authenticity, character and visual appearance of the piece. Not every crack, split, void, knot, beetle mark or other natural feature will therefore necessarily be filled, even where it could technically be filled. This applies to both ranges, including the Luxury Range.

The additional time available for a Luxury Range project allows us to devote greater attention to intricate details and, where appropriate, undertake more extensive filling, refinement and enhancement of natural features. However, this is not a commitment to eliminate or conceal every natural characteristic. In some cases, leaving a feature partially or completely visible is the most appropriate way to preserve the beauty, authenticity and individuality of the timber.

The Customer therefore acknowledges that the Luxury Range represents a higher level of timber selection, individual attention and finishing potential, rather than a guarantee of uniformity or the removal of natural characteristics. The finished piece will remain genuine salvaged timber, with its individual character preserved and its natural features treated according to their structural, practical and aesthetic requirements.

7. Samples

Salvaged wood is a natural material and, by its very nature, cannot be replicated from piece to piece. Our large wood samples – cheese board-sized and intended for reuse as such – are priced at £160 + VAT each and are provided for guidance only.

We operate on a sale by description, not sale by sample basis. By purchasing, you acknowledge that each piece of timber will display its own unique grain patterns, tones, and character, resulting in a one-of-a-kind finish within your selected product and finish option.

8. Timber selection

For single items valued at over £10,000+vat we welcome clients to come, view and select our extensive stock of vacuum kiln dried wood slabs for their bespoke project. Timber selection and visits to the Earthy® Timber ‘s wood yard and workshop are available strictly by invitation only.

For any products not meeting these criteria, clients can be assured that the quality & aesthetic beauty of the timber will be consistent unless you wanted to secure this service for an additional cost of £500+vat.

It takes considerable knowledge and judgment to look at a piece of rough sawn wood and visualise the finished piece. Earthy® Timber ‘s talented craftsmen instinctively know through their experience, and an eye for detail, how to accomplish the best results and highlight the most beautiful aspects of the wood within your specified budget.

The minimum prices can be found in Earthy® Timber ‘s Online Shop but we can add more prominent features and extra finishes individually tailored to the chosen product at an additional cost.

Please note: Wood cannot be restrained down to a specific engineering specification, like metal, composite or plastic. It is a living material with random characteristics which is a part of wood’s charm and our experience confirms it’s best to leave the plank selection in the hands of experts, or at least with their support.

9. Furniture too big? Solutions for limited access

If the chosen countertop/ furniture pieces are too large or awkward to be carried to the designated space, we may apply alternative manufacturing methods that will allow our bespoke products to be carried to the room of your choice and assembled on site. This service is usually associated with an additional cost.

10. Incorrect installation invalidates warranty

We are confident that our products will give you many years of excellent service. However, we cannot be liable for any faults in the surfaces that are caused by poor installation, or by using the wrong fixings, or by installation in adverse site conditions.

When you just buy a top from us, you can choose to have it installed by our own specially trained carpenters, who have high standards, are familiar with the characteristics of our products, and have experience installing them.

Alternatively, of course, you can have the installation carried out by your own fitter. In this case we strongly recommend seeking advice from a competent trade person who has the appropriate knowledge and skill in fitting wooden surfaces. Please note that incorrect installation invalidates the warranty on our products and you will need to pursue your installer for remedy or reimbursement.

11. The consequences of incorrect installation

If any cracks appear on your top after installation it is inevitably a proof of incorrect fitting or poor maintenance.

This may be due to, but not limited to, the following incorrect procedures being applied:

1/ wrong fixings being used – the timber has to be able to move across the grain, therefore the holes used in the fitting procedure should be drilled at least twice as big as the diameter of the screws and held in position with the washers. If the timber hasn’t got room to move, it will always split.

2/ any wood cut outs must be a minimum distance of 3-5mm each side from any fixtures (depends on size, type of appliance/fixture). Exact cut outs will not allow for the natural expansion and contraction of the timber, and inevitably result in cracks occurring

3/ lack of use of end cups where required e.g. against a range cooker, fire place or where open grain is exposed to excessively intense sunlight. Open grain is particularly vulnerable to heat, if not protected with opposite direction wood sections.

4/ an unsupported overhang will most likely cause warping and deformation of the top. The principle is that unsupported joints have to be reinforced across the width

5/ unsuitable table legs being used that do not allow for natural expansion and contraction of the table top. This can be prevented by using our specially designed and made in house legs, which are calibrated to the size and weight of the top and will allow for natural movement across the grain of the wooden top.

The majority of the legs available on the market are not designed for wooden surfaces, their small circular holes do not allow for the movement in wood across the grain, their supporting plates are often not wide enough to give adequate support to the top, or the material they are made of may not be robust enough to hold the weight of the top. Any of our table tops not fitted to our customised legs are therefore outside the scope of our guarantee.

6/ not using the pilot holes when fitting the tops may cause the wood to split. The pilot hole’s role is to prepare the wood for the fixing and it has to be around 1mm diameter smaller than the actual screw.

7/lack of air circulation, Steam and condensation trapped under the wooden top will damage the top, will cause splits and the wooden top will warp. This must be carefully considered before fitting the worksurface. e.g. holes should be drilled on a minimum of 40% of the top of the cabinets with full tops, to allow for the air movement around the surface,

8/ moisture barrier not used to protect the wooden top from any possible heat or moisture generated by any appliance causing steam and condensation to build under the top. The difference in temperature and humidity on the top and bottom of the worksurface and any intensive heat generated by any appliance will cause wood splitting and/or bowing and/or cupping

9/ over-tightening the screws blocks the natural expansion and contraction in timber, this will cause the stresses and result in the wood splitting

Please note these are examples rather than a comprehensive list of fitting mistakes that would invalidate warranty.

Unless we are surveying and fitting the project we cannot be held responsible for incorrect procedures being applied to our goods and can only offer general fitting recommendations as per our Fitting and Installation Guide.

We have produced as detailed as possible Installation and Maintenance Guide and failure to follow good woodworking procedures means that your fitter accepts full responsibility for final fitting and any subsequent damage to the wooden product. Your fitter is also taking full responsibility for final installation recommendations specific to your project.

If you choose to use your own fitters, please ensure they are fully insured and can guarantee the quality of their fitting Our guarantee on the product ceases if these correct fitting procedures are not strictly adhered to. At this point any errors made would have to be rectified by your fitter. Please note these errors would immediately invalidate your warranty with us for the product.

If we are called to site to inspect any problems highlighted but not limited to the above, we will take an initial minimum sum of £220+vat plus cost of travel prior to booking a visit. Any resultant work, caused by your fitter’s incompetence would incur additional charges if we accept to remedy it for you.

The charge will be fully refundable in the unlikely event that the product is faulty due to a manufacturing error.

12. Timber movement

Movement in solid timber cannot be prevented. This is a perfectly normal occurrence and not a fault.

Micro splits may appear on the surface; this is because wood is a living material that expands and contracts according to the surrounding humidity & temperature levels. Micro splits are usually associated with overheating or when the timber had contact with water and dried quickly numerous times, or when an oiled surface was not maintained as per instructions; when lacquer had worn off and water found its way under a protective finish, so please check that you have taken all necessary care as per our maintenance guide, to prevent further damage. Otherwise the splits are caused by incorrect installation and you will need to contact your installer to remedy the problem for you.

Any minor cracks, faults or defects can be filled neatly and easily using a similar coloured wax wood filler available in the majority of builders stores.

Please note small cracks and movements do not constitute any fault with the timber or construction.

In the unfortunate event of your worktop sustaining damage, the surface can be sanded down and refinished, restoring its original beauty.

13. Ordering

You can place an order for our bespoke made products by following the process outlined on our sites www.earthytimber.com & www.earthytimber.com/store Our process allows you to check and amend any errors before submitting your order with us. Please take the time to read and check your order at each stage of the ordering process.

It is your obligation to check that the information and materials (eg. specification, plans, designs, lists, dimensions, shapes of products required) provided by you, and those provided by us, is correct, in order that our confirmation and associated correspondence are accurate and suitable for your use, before you place an order with us, and that you have full ability to receive the products ordered. This includes ensuring that the products ordered will pass freely into your room of choice, they fit in that room, can be transported through all doors, stairs and passageways, and there are no other issues that could make the delivery difficult or impossible.

All orders are subject to our acceptance. The contract between you and us will only be made when we send you your order confirmation and your payment has cleared. We will send you a further email/or call you when your order is due to be dispatched to agree a mutually convenient delivery date.

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.

14. Payment

We accept payment with the payment methods listed on our site. We must receive payment for the total price of the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods. In exceptional circmastances we may agree payment in 2 stages. First half on placing an order. The final payment has to be made minimum 4-5 weeks prior to agreed delivery date.

We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods and applicable delivery from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

15. The manufacturing process

Once the Company sends the confirmation of order and payment has cleared, there is a binding and legal contract between you and the Company and the bespoke fabrication will commence.

The manufacturing time initially quoted will not be applicable if the Company has not yet received the relevant information from the Customer. It is the Customer’s responsibility to ensure that the information and materials supplied are correct for their required use. We cannot be held liable if any measurements or templates supplied by you are subsequently found to be incorrect.

It is your responsibility as a Customer to ensure that the sizes, shapes and dimensions detailed in your correspondence are correct for what you require. Before manufacture, we will produce an order confirmation which is the basis on which we will produce the goods. It is the Customer’s responsibility to check the order and ensure that the sizes, shapes and all the details of your order, as detailed in the order confirmation email, are correct for what you require.

16. Delivery

We will contact you before your delivery is due and our representative will give you a courtesy call on the day with estimated time of arrival.

Please note that delivery timescales are estimates. Although we will make every reasonable effort to deliver our handcrafted to measure products within the quoted time-frame, due to our bespoke crafting process, the lead time is given in good faith, but is not guaranteed, and no liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery. The date of delivery or date of installation shall not be of the essence. If we are unable to meet the estimated dispatch/delivery, we will contact you with a revised estimated date.

When your surface is delivered it is your responsibility to ensure that you are completely satisfied with the product by checking for any damage or defects in the presence of our driver or our representative. Please ensure that a competent person is present at the delivery to examine the timber and sign for it (over 18 years old). We will assume that the product has been accepted unless any problems are reported on the delivery note and reported to us within 2 working days via email. No claims for loss or damage can be made after this.

Bespoke products which have been delivered and signed for by the customer or their representative will be considered as having been accepted. In the unlikely event that visible product defects become evident at a later date, no liability for the removal of the countertop or the installation of a replacement will be accepted. If you feel you need to return the surface, please see the end of this document for return conditions.

In the unlikely event there is nobody to receive and sign for the delivery, obstructed access, (such as a cluttered walkway), or lack of suitable helpers, we reserve the right to charge for the re-delivery of the goods at the initial fee. If your order has been delivered at no cost, as a part of a promotional offer, this is only applicable for the first attempt, any subsequent re-deliveries will be charged at the full rate.

The goods can be extremely heavy. Due to limitations of handling heavy goods, and to fulfil the health and safety implications to our operational and transport staff when handling, we would like to emphasize that it is the customer’s responsibility to provide the sufficient number of suitably fit people (over 18 years old) to carry the goods from the van to the designated area. As our deliveries are handled ‘driver only’, our responsibility is to deliver to the kerb only, however our driver may assist in carrying the customer’s goods to the nearest ground floor access point of the property with assistance from the customer or nominated able bodied person(s).

The goods are the customer’s responsibility once they leave the van, and it is not part of the contract for the driver to carry the goods, therefore we are unable to accept any liability for any damage or injuries incurred after safely exiting the van. Neither Company nor the delivery driver have any legal responsibility whatsoever in their attempt to help the customer.

Please note any bespoke products considered being of an exceptional size or exceptional delivery conditions may be subject to an additional delivery cost.

If the passageways are insufficiently accessible for the delivery of the product(s) in one piece, we may be able to use alternative manufacturing techniques that will enable assembling the goods on site. This service is available at an additional cost.

The delivery note is a legal document and an admissible proof that delivery has been made to you without any shortfall, damage or loss.

We aim to schedule delivery as close to your preferred date as possible. However, on rare occasions, unforeseen circumstances may prevent us from delivering at the initially agreed time. In such cases, please be assured that your order will receive our highest priority, and we will make every effort to complete the delivery as promptly as possible.

Premium Delivery Service

Premium delivery includes assembly of our furniture components only (e.g. attaching Earthy Timber table tops to Earthy Timber bases). It does not include fitting our furniture to your existing units or bases. If you require assistance with installation onto your own structures, this must be arranged as a separate service, with fitting dates booked in advance.

The Delivery Access

Please ensure in advance that a suitable unloading area is prepared and a space made ready for storage. It is the customer’s responsibility to guarantee a clear passageway, with enough room for the product and the helper(s) – from the kerb to the designated area. If there are any obstructions, our staff (or representatives) are entitled to leave the goods at the nearest secure place. It is therefore the customer’s responsibility to make the necessary preparations prior to delivery. If you wish to protect the floor, please lay the coverings before our arrival as our staff cannot remove their shoes due to health and safety reasons. In the unlikely event of damage being caused to customer’s property or possessions due to insufficient passageway, unprotected or unclear access, the Company will bear no responsibility for this. If you wish to report any damages to our Company in connection with loss or damage to your property or possessions during delivery or fitting this will need to take place within 2 working days via electronic mail. No claims for loss or damage will be considered after this.

Should the delivery be unsuccessful due to the customer not being available on the scheduled delivery date, or obstructed access, the customer will be liable for any costs relating with re-delivery of the items, at the same cost as the initial delivery charge. If your order has been delivered for free as a part of a promotional offer, this is only applicable for the first attempt, any subsequent re-deliveries will be charged at the full rate.

Delaying delivery

Our tops and furniture are crafted to order and accordingly to our manufacturing schedule. The tops should be installed within a few days from delivery. If you delay delivery after the items have been made, storage of the goods is entirely at your risk. We will endeavour to store the items carefully, however the Customer agrees that timber, as a natural product, is subject to movement and may move during the period of storage. The Customer explicitly agrees that we are not liable for any such movement, as we cannot prevent it.

Your order can be stored free of charge for up to 7 days from the date we have advised you it is available for delivery, after which there is a £20 +VAT per m2 / week storage charge.

17. Ownership of rights & visual artwork royalties

All intellectual property rights – including but not limited to photographs, images, videos, designs, and copyrights – on this website and affiliated platforms are created and owned by Anna Marek and licensed to Earthy® Timber. Any reproduction, storage, modification, distribution, or reuse of these materials, in whole or in part, for any purpose other than private, non-commercial use is strictly prohibited without prior written consent and subject to royalty agreements.

All visual artwork and designs produced by Earthy® Timber and A.S. Stawicki are individually designed and handcrafted to order. These artworks – including, but not limited to, the visual appearance, layout of timber planks, finishes, and other distinguishing characteristics – are the intellectual property of the Artist A.S. Stawicki. Ownership of the physical product remains with the customer; however, the design, concept, and artistic elements remain the exclusive property of A.S. Stawicki.

Any use of this artwork (including photographs or images of the products or parts thereof) for commercial purposes – including promotion, marketing, reproduction, or incorporation into other products or designs – requires prior written permission from A.S. Stawicki and Anna Marek and are subject to royalty agreements.

This includes any form of alteration, manipulation, or enhancement of photographs or images, including AI-generated modifications. Any such modified content remains protected under these terms, and unauthorised use will be treated as an infringement.

Use of photographs, whether original or altered, without explicit permission, will be chargeable at a rate of no less than £100 per day, per image, from the date of first unauthorised use.

We reserve the right to seek full financial compensation and pursue legal remedies in the event of unauthorised use, reproduction, or distribution of our artwork or associated imagery. This includes, but is not limited to, claims for backdated royalties, damages, and injunctive relief.

By purchasing or using any Earthy® Timber or A.S. Stawicki product or associated imagery, you acknowledge and agree to these terms.

18. Images and measurements

Due to the distinctive nature of our bespoke products, the images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours exactly or reflect the colour of the goods. The EARTHY ® TIMBER ‘s products that are delivered to you may vary from those images. Wood is a natural product, no two finished products will ever look the same.

Photographs, drawings, descriptions, weights and measurements shall be treated as a guide only, and are not binding in detail. We reserve the right without notice and without affecting the validity of the contract to make such changes in dimensions, materials, and design as are reasonable and/or required.

19. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

Due to the great number of Products on our site, it is possible that some of the Products listed on our website may be inaccurately priced, despite our reasonable efforts.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

20. Access to the website

Access to our site is permitted on a temporary basis and we may limit or terminate access to our site at any time without any notice. We will not be liable if our site is unavailable at any time or for any period.

We have taken care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.

Whilst we make reasonable efforts to ensure that any information presented on our site is correct, the information on our site is presented without any guarantees, conditions or warranties or any kind and the site is available to you on an “as it is” basis. We are not responsible for anything that occurs from your reliance on the content of our site.

In any event, we will never take any responsibility for User Content, and you use and rely on any User Content entirely at your own risk.

We exclude all warranties and conditions implied by statute, common law or the law of equity, to the extent permitted by applicable law.

Because access to our main site is provided free of charge, we will not, in any way, be liable for any loss or damage (whether direct or indirect) in tort (including negligence), breach of contract, breach of statutory or otherwise (even if foreseeable) in connection with any use you make of our site or the information presented on it.

If you are browsing our site as a consumer, then nothing in these Terms of Use or any additional terms limits any consumer’s legal rights which cannot be changed by these Terms of Use.

It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

You may link to our homepages www.earthytimber.com, www.earthytimber.com/store www.earthytimber.eu provided you do so in a way that is fair, legal and does not take advantage of our reputation or damage our reputation. You must not establish a link in such a way as to suggest any form of endorsement, association or approval on our part where none exist. You agree to remove any link to our site on a website owned or controlled by you on receipt request from us.

21. Availability

All orders are subject to acceptance and availability. If the goods you have ordered cannot be manufactured, we will contact you by e-mail or phone (if you have given us details).

22. Ordering amendments and errors

All of our pieces are handcrafted to order and fully bespoke, tailored to your specified dimensions. You may make corrections to your order at any time prior to its acceptance for production. Please note that we are not obligated to notify you when production commences.

No additions or alterations to the order will be valid unless confirmed in writing by the Company. Any approved changes may be subject to a surcharge.

23. Price

The prices payable for goods that you order are as set out on our website or quoted individually.

The price of an individual product excludes any delivery costs. Delivery cost will be added to the order and set out as part of the total amount due, during the order process.

24. Delivery charges

Delivery charges vary depending on the distance to the delivery address. Additionally, larger pieces may incur a premium size surcharge.

Please note that all delivery timescales provided are estimates. These may vary based on the complexity of your bespoke product and our current production schedule. As a result, even less complex items may experience extended lead times during busier periods.

Delivery costs are not included in the product price and will be charged separately. In some cases, delivery to certain locations may not be possible.

We currently deliver within the United Kingdom only, excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland, and the Channel Islands. However, we do offer worldwide shipping for the luxury range orders and can provide separate quotes for these excluded locations.

Goods will be delivered to the address specified on your order. Please ensure this address is accurate. We cannot accept liability for any loss or damage to the goods once delivery has been completed in accordance with your instructions, unless caused by our negligence.

While we will make every effort to deliver your order by the quoted delivery date, please be aware that delivery times are not guaranteed and time shall not be considered of the essence.

25. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier or representative.

Ownership of the goods will pass to you when we receive full payment of all sums due in respect of the products, including delivery charges and the goods have been collected or delivered.

26. Cancellation of bespoke goods in exceptional circumstances

Every Earthy® Timber order is bespoke and made to measure in accordance with the Customer’s individual specifications.

In accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory right to cancel does not apply to goods that are made to the Customer’s specifications or are clearly personalised. As all of the Company’s products are bespoke, the Customer acknowledges and agrees that orders may not be cancelled once a binding contract has been formed and the goods have been accepted for production.

Notwithstanding the above, in exceptional circumstances only, the Company may, at its absolute discretion, agree to accept a cancellation. Any such cancellation shall be effective only if expressly confirmed in writing by the Company.

Where a cancellation is accepted in such exceptional circumstances, the Customer shall indemnify and reimburse the Company in full for all costs, losses, and expenses reasonably incurred as a result of the order, including, without limitation, payment processing fees, bank charges, administrative and management time, and the full cost of any materials, components, or goods that have been specifically procured, cut, altered, machined, fabricated, or otherwise irreversibly committed to the Customer’s bespoke specifications. This includes, without limitation, the cost of any wasted, scrapped, or non-recoverable materials prepared to the Customer’s custom size, design, or requirements.

Such costs shall further include work-in-progress, tooling and set-up costs, and any manufacturing, handling, storage, or other production-related costs incurred at any stage of the manufacturing process, whether commenced, partially completed, or completed. Any refund issued shall be reduced by the full amount of these costs. This reduction represents a genuine reflection of the Company’s losses and shall be final and not subject to dispute.

27. Right to decline services

We reserve the right to decline services to any customer in instances of, but not limited to:

We have insufficient stock to produce the goods you have ordered;
We do not deliver to your area
One or more of the goods you ordered was listed at an incorrect price due to a typographical error
The order dimensions have been submitted via manipulation of the system, this also includes any glitches or bugs in the software that result in an incorrect design and/or pricing, no matter how they arise

If we do not process your order for the above reasons, we will notify you by e-mail and refund your payment.

28. Liability

Our countertops and furniture are a premium quality product hand-crafted to order to the highest standards. Every order is made to measure to your specifications. We confirm that on collection/delivery the goods you have ordered shall conform in all material respects with the agreed specification and be free from material defects in design, material and workmanship.

For the purposes of this section, you acknowledge the following:

1/ natural imperfections, cracks resulting from natural expansion and contraction, variations in the colour, use of resin or wood filler, minor variations in size of the goods shall not be non-conformities or material defects due to the nature of the goods, being goods handcrafted (not mass manufactured) from natural timber.

2/ you agree that you shall treat all images and samples provided to you by us as approximate guides only and we cannot guarantee the uniformity from image or sample to the product due to the earthy nature of the goods and individual handcrafting process. The products delivered to you may vary from those images/ samples. Types of construction, stave widths, lengths and thickness may vary from the image/ sample or from piece to piece. There may be occasions when the tops need to be substantially sanded in order to offer the best finish. This means that in some instances our goods may have slightly less than the advertised thickness. If this is the case, we will uniformly sand all the tops to the same thickness to provide a consistent product.

3/ You have read and understood our Terms and Conditions and the important information laid out in this document as well as our Fitting and Maintenance guide.

4/ No claims for discrepancies or damage can be made after installation, as fitting of our goods constitutes acceptance of the product in its delivered/collected state, and we will not accept any claims for discrepancies once the Customer has performed any work on our goods, including, but not limited to, sanding, cutting, shaping, edging, finishing or application of oil/lacquer or varnish. Any work carried out on the goods constitutes immediate acceptance of the goods.

5/we take no responsibility if your fitter (or the customer) doesn’t have adequate knowledge to fit the tops, and we are unable to commit time to give detailed advice unless we survey and fit the goods, also, unless we are surveying the job, we haven’t got all the information to hand. Please use our fitting instructions for further advice and/or ask us for our additional services available at an additional cost (eg finishing, fitting legs, supporting plates, fitting dowels, fitting end cups). We will not accept responsibility for goods returned by you because you haven’t got sufficient knowledge to fit them.

6/ We shall not be liable for products’ failure to comply with the warranty if you make any further use of goods after giving notice of a defect; the defect arises because you failed to follow our installation and aftercare instructions and good woodworking practices as to the storage, installation, use and maintenance of the goods; the defect arises as a result of us following any drawing, design or specification supplied by you; you have altered or repaired such goods without our written consent, conditions arising as a result of fair wear and tear, negligence, wilful damage, misuse, incorrect storage, working conditions; the goods differ from the agreed specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

7/ All timber reacts differently when cut. When undertaking work on a customer’s project, the customer accepts that unforeseen variations in the wood may result in minor breakouts or machine marks. In order to minimize any possible effects of this, we may choose to modify or amend any cut outs or sizes as it sees fit to best deal with the situation or use resin or wood filler in order to repair such modification

8/ Natural features, filling and finishing – the Customer acknowledges that variations in the character, density, hardness, grain, colour, knots, cracks, splits, voids, beetle marks, mineral staining, sapwood and other features of salvaged timber are natural characteristics of the material and are not faults or defects.

Earthy® Timber retains discretion over how individual natural features are treated during manufacture. Only features that, in our professional judgement, require filling or stabilisation for structural integrity, durability, safety, or practical use will necessarily be filled. Where filling is required, we will determine the most appropriate material and finish for the particular timber and application. This may include resin, wood filler, or another suitable filling material available within our standard product range. The colour, texture, transparency and appearance of any filling will be selected at our discretion and should be regarded as part of the handcrafted character of the finished piece.

Other natural features may intentionally be left partially or completely open where, in our professional judgement, they do not require filling and contribute to the authenticity, character and visual appeal of the timber. The Customer accepts that not every crack, void, knot, split, beetle mark or other natural feature will necessarily be filled, even where filling could technically be undertaken. The presence of such features in the finished product is not a defect and shall not constitute grounds for complaint, rejection, refund, replacement or compensation.

Our standard Shop Range is manufactured with a practical and responsible approach to the use of salvaged timber, and the treatment of natural features will be determined according to the requirements of the individual piece. Our Luxury Range, with prices starting from £10,000, allows significantly more time to be dedicated to the intricate details of each piece. Where appropriate, we may therefore undertake more extensive filling, enhancement and refinement of natural features to complement the design and character of the timber. Even within the Luxury Range, however, the intention is not to eliminate every natural feature. Certain characteristics may deliberately remain open or visible because they contribute to the authenticity, individuality and beauty of the piece.

The Customer accepts that the decision to fill, partially fill, stabilise, enhance or leave a natural feature untreated is part of Earthy® Timber’s craftsmanship and professional judgement. The use of resin, wood filler or other suitable materials, or the decision to leave a natural feature in its original or partially treated state, shall not in itself constitute a fault or defect.

9/ We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions, by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

10/ Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

If you have any questions or complaints about the goods please contact us. In an unlikely event that our bespoke surfaces are found to be faulty, we reserve the right to repair, which may involve the return of the faulty item to our workshop. We may at our discretion replace the items if deemed necessary. We will endeavour to complete this work as soon as possible and you agree to let us perform remedial work at your premises if we deem that to be the best solution. If we decide the goods need to be returned to the workshop, you will be responsible for the removal. Any cost of removal and re-installation will be the customer’s responsibility, no matter what the reason.

In the unlikely event that damage or loss has occurred, the customer is under a duty to mitigate their loss as far as reasonably possible. The customer must state exactly what the problem is and give us the unfettered right to evaluate and rectify the matter. The Customer also accepts that any liability for damage does not extend beyond the repair or replacement of the particular damaged product.

We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act). Goods can only be returned by special agreement with the Company. If they are to be returned, they must be correctly packaged to prevent any damage in transit. The cost of returning and insuring the goods is the sole responsibility of the Customer. If any items are received in a damaged condition we cannot issue a refund and you must contact the carrier for reimbursement and/or return. All returns must be agreed in writing by both parties before the goods are returned. The goods must be returned within 5 working days from the date you have received an email from us accepting the return. No goods can be returned after this time.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

29. Gift vouchers

You may choose to have the gift voucher emailed/sent to the recipient on a pre-determined date of your choice or print the gif voucher yourself.

Gift vouchers are valid for one year from the date of issue and cannot be extended

The value of any gift voucher you use will be deducted from the total cost of your order. If any balance remains to be spent from the gift voucher, it can be used on a future order. There is no minimum spend required and the gift voucher can be redeemed against any purchase including delivery charges.

When you use a gift voucher you warrant to us that you are the duly authorised recipient of the gift voucher, and that you are using it in accordance with these Terms of Sale, lawfully in good faith. If we believe that a gift voucher is being used in breach of these Terms of Sale, unlawfully or in bad faith, we may reject or cancel the gift voucher.

Any order for products made using a gift voucher will be governed by these Terms and Conditions.

30. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address and all notices from us to you will be displayed on our website from time to time.

31. Changes to legal notices

We reserve the right to change these Terms and Conditions from time to time and you should look through them as often as possible.

32. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law in English language. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English only.

33. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

34. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy.

35. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

36. Other important terms

If you have a dispute with us relating to our contract with you, in the first instance please contact us in writing (by email or letter) and attempt to resolve the dispute with us informally.

For detailed information about your legal rights please visit the Citizens Advice website www.adviceguide.org.uk

37. Fitting and Installation Guide

We are confident that our products will give you many years of excellent service. However,we cannot be liable for any faults in the surfaces that are caused by poor installation, or by using the wrong fixings, or by installation in adverse site conditions.

When you just buy a top from us, you can choose to have it installed by our own specially trained carpenters, who are familiar with the characteristics of our products, and have experience installing them.

Storage

Storage position – The goods leave our workshop acclimatised and in a level state. When you have received the surfaces store them horizontally and flat on bearers, so that air can circulate between them. A surface should never be stored vertically against a wall. Tops which have not been finished (oiled, varnished, lacquered or encapsulated in resin) in our factory should be treated immediately after the protective wrapping has been removed (if there is any), and it is advisable to install the surface as soon as possible after it has been delivered.

Temperature and humidity – As with all solid timber products, before you install them they should be stored in a dry, room temperature place, away from all sources of heat and moisture. Please ensure that any plaster in a room in which the timber is stored or installed is completely dry and that the timber is kept away from direct sources of heat.

Because wood is a living material which expands and contracts according to the surrounding humidity levels, if the surface is exposed to different moisture levels on the top and underside, it will start ‘bowing’ or warping. Consequently, avoid any significant changes in temperature or humidity during storage and installation.

Preparation

Please inspect your goods thoroughly on delivery and before any preparation/installation process commences. Any changes made to any of our goods, that alter the product’s original condition constitute immediate acceptance of the product. The Company will be not held responsible for any damage or fault caused by negligent storage, preparation, installation or failure to comply with our installation and aftercare instructions.

Our character wooden tops and furniture are designed to be used in standard heated domestic or office interiors. Timber is a natural material and is affected by changes in temperature and humidity, which means, it expands and contracts naturally across the grain. It is essential to follow the correct storage and installation procedure to allow for this movement and to ensure you get the most from your product for generations to come.

Make sure that all your kitchen structures and cabinets are fully fitted and levelled and the room is clear of any dust or debris. All plumbing operations and wet work must be finished and plaster completely dry (allow a minimum of six weeks for this).

Wooden tops must not be installed above radiators and other heating devices.

The wooden top should be adequately supported during all cutting, drilling or sawing operations.

A and B sides

Our finished wooden tops have an A and a B side. The A side should be used as the visible top surface. The side of the fully finished surface is smoother and usually will present more beautiful aspects of the top than the B side. You will be able to distinguish which side is intended to be the top side, but both top and bottom will be structurally sound. You may find minor, unsealed with resin, or wood filler features, but this will not affect the worktop’s structural performance and does not mean the worktop should be rejected. Inspect the top carefully before installation to establish which is the A side.

Earthy Timber’s protective finishing service

Unfinished (Raw) – This is our most cost-effective option and represents a natural stage in the countertop’s craftsmanship journey. The unfinished wooden countertop is produced to the same high structural and material standards as all of our finished pieces and is delivered in a completely unfinished state that requires substantial additional work. The application of fillers – such as wood filler or resin – into open natural features including knots or voids is entirely at the client’s discretion and guided by personal aesthetic preference and the intended use of the piece. Some clients choose to preserve the natural rustic character of the wood and leave select features open. Extensive sanding, surface preparation, and the application of a protective finish are also the responsibility of the client. This option is well suited for clients who have the tools, experience, and time to complete the finishing process themselves.

Please note: tables and desks are only available as fully finished, fully protected products.

Fine Sanding Only (Ready for application of the protective finish of your choice) – Offered at a modestly higher cost than our raw (unfinished) option, the sanded countertop is supplied with a fully sanded, smooth surface that is ready for immediate application of the protective finish of your choice. Prominent natural features are professionally filled using resin or organic fillers to enhance visual appearance while preserving the wood’s natural character. Select features may be intentionally left open where they contribute to the piece’s overall aesthetic and natural charm. This option significantly reduces preparation time and is ideal for clients seeking a refined, semi-finished surface without the labour associated with full raw preparation.

Important note for the countertops that require on-site modifications – if your countertop requires on-site size adjustments or cutouts, you should choose either a raw (unfinished) or sanded only option. This is because any pre-applied finish will be disrupted during your modifications, resulting in visible inconsistencies. If a pre-finished countertop is cut or altered on-site, the newly exposed, and treated by you areas, will not match the rest of the surface, leading to noticeable patchiness. To ensure a smooth, even finish, we recommend completing all size adjustments and/or cutouts first, then applying the protective treatment of your choice to the entire surface for a flawless result.

Professional Finishing – if you want to receive your solid wood countertop ready to be used immediately (please note this option is only suitable for countertops that do not require on-site cut-outs or size adjustments), our in-house finishing service is the right choice. We offer 3 protective finishing options. Our natural oil finish enhances the wood’s natural depth and autumnal tones by penetrating deeper layers of timber. If you prefer to maintain the original light tones and textures, our transparent matt lacquer finish forms a barrier against damage without altering the wood’s natural appearance. For additional durability, you can also upgrade l to our signature, maintenance free waterproof protection (additional costs apply).

Fine sanding + subtle sheen oil

The unique properties of oil gradually enrich the wood’s grain, deepening its natural hues and enhancing its warm, autumnal tones. As the oil penetrates the deeper layers of the solid wood countertop, it creates a protective effect that helps prevent damage even as the top layer naturally fades over time.

One of the key advantages of an oil finish is its easy maintenance – surface imperfections can be repaired with sanding and fresh re-application. However, oil-finished surfaces are more prone to marking from liquids, making them less suitable for kitchens, bathrooms or utility rooms.

To keep your solid wood countertop nourished and looking its best, regular re-oiling with light sanding between the coats is essential. This finish is ideal for those who appreciate the natural beauty of wood and don’t mind the upkeep required to maintain its charm.

Please note that an oil finish naturally has a subtle sheen and may bring out slightly orangey undertones in the wood – particularly in lighter species such as oak, ash, or elm.

Fine sanding + matt lacquer

Our matt lacquer finish offers natural look while providing a low-maintenance protection for solid wood countertops. As a cost-effective, water-resistant solution, it is ideal for surfaces exposed to moisture, such as kitchens, bathrooms, and utility rooms, as well as solid wood tables and breakfast bars.

We offer our lacquer in a matt finish as standard, unless a gloss finish is specifically requested. However, we would advise against opting for gloss finish – it tends to highlight every mark and scratch, making it a less forgiving choice over time.

Unlike oil, which deepens the wood’s tones, matt lacquer preserves the wood’s original colour palette while adding a transparent protective layer. The matt finish not only enhances the wood’s natural beauty but also helps conceal scratches and marks, making it a practical choice for everyday use.

Fine sanding + waterproof protection + matt lacquer

Our exclusive, no-maintenance waterproof protection, developed in-house by Earthy Timber, is applied in a vacuum environment – a process unavailable anywhere else. This cutting-edge treatment provides the highest level of resistance against scratches, stains, and moisture while preserving the natural beauty and tactile feel of your solid wood countertop.

Designed for heavy-use surfaces such as dining tables and bathroom countertops, this advanced finish is highly resistant to water, heat, alcohol, and food acids. It also features a non-yellowing, UV-protected formula, ensuring your countertop remains flawless for years without the need for reapplication.

With its matt finish, Earthy Timber’s waterproof protection amplifies the wood’s natural grain and tones, adding depth while maintaining its organic beauty. Unlike glossy finishes that may alter the timber’s appearance, our waterproof treatment enhances the wood’s character in a subtle, authentic way.

For those seeking the ultimate protection with zero maintenance, this premium finish is available upon request for an additional cost. To add it to your order, please email us.

Your protective finishing service

Whatever treatment you choose, it is very important to remember that all sides of the wooden top must be treated. Pay particular attention to end grain edges, ends, and concealed edges, cut-outs for sinks, around tap holes, fitting notches and slots, and also the end grain on tap plinths.

Different treatments will require different applications. The surfaces should be treated at least four times, allowing the treatment to dry, and giving the wooden top a light sanding in between coats. Work the finish into the worktop in the direction of the wood grain for best results. Once the wooden tops have been fitted, they may need another coat of oil (oil treated surfaces only) on the top surface to create a really good finish.

Drying time is dependent on the product, room temperature and air circulation, so the best results can be achieved in warm, well-aired rooms.

Fitting

We go to great lengths to provide detailed information about installation of wooden surfaces, however this is not a comprehensive guide as it is impossible to cover every single scenario, therefore we recommend that you use an experienced carpenter to fit the wooden tops. Failure to follow our installation guide and good woodworking procedures means that your fitter accepts full responsibility for final fitting and any subsequent damage to the wooden product. Your fitter is also taking the full responsibility for final installation recommendations specific to your project.

Unless we are surveying and fitting the project we cannot be held responsible for incorrect procedures being applied and can only offer general fitting recommendations as per our Fitting and Installation Guide.

If you choose to use your own fitters please ensure they are fully insured and can guarantee the quality of their fitting. Our guarantee on the product ceases if these correct fitting procedures are not strictly adhered to. At this point any errors made would have to be rectified by your fitter. Please note these errors would immediately invalidate your warranty for the product.

It is extremely important to make sure that the installation is done correctly. Any mistakes made during the installation may cause problems with the final appearance and functioning of the wood top and will invalidate the warranty.

Positioning the wooden worktop – Timber worksurfaces must be installed with a clear 3-5mm gap (depending on individual circumstances) between their edges or ends and adjacent wall surfaces. The gaps serve two purposes: firstly, they prevent a moisture bridge forming when the timber meets the wall surface, and secondly, they allow the timber to move naturally as it expands and contracts across its grain in response to changes in humidity and temperature in the room.

Spirit level – For the wooden tops to function perfectly it is essential that all supporting bases have been installed correctly with a spirit level so the upper surfaces are completely level.

Fixing – The tops must be fixed down using slotted angle brackets only (or their equivalent) It is important to use the slot that runs at right angles to the direction of the grain. The cross grain slots in the brackets with roundhead screws will accommodate the natural movement of the timber whilst holding the worksurface down. Fix the brackets to the base unit side panels only, as the top rails are not strong enough. Similarly, take care not to over-tighten the screws to allow for the expansion and contraction of the timber, as failure to do so may cause stresses and result in splitting the timber.

For units with top panels, first drill an oversized hole (10-12mm) through the top panel, then fix the slotted angle bracket with a larger washer and screw directly under the panel. This will allow the wooden top to slide over the washer when timber expands and contracts in reaction to change of humidity or temperature. These top panels must be drilled or cut out over at least 40% of their area to allow the underside of the wooden top to breathe, to allow steam and condensation to disperse, and to ensure the same moisture levels on the top and the bottom of the wood work surface. Failure to do this will cause the surface to bow and split.

Where the wooden tops span appliances alone or are unsupported into a corner, cut and fix timber wall rails to support the tops and attach the slotted brackets. Tops that span two appliances side by side must be supported by a mid-panel fixed between them.

Do not fix wooden tops directly into masonry. Fit them over timber spacers 5-10mm thick, which are set on a damp proof membrane. This will prevent the transmission of moisture and provides space for air to circulate under the top.

Overhang – It is essential that the worksurface is adequately supported and secured through its length and width with slotted brackets (or equivalent) The size of the unsupported overhang depends on a combination of different factors and can only be decided on an “ individual basis”

Cupped or bowed surfaces – The wooden top can cup or bow if the top and bottom surfaces are not in balance with each other due to different levels of moisture. This may occur if the top has been stored incorrectly, the top surface is being kept too wet, the surface has been installed over a heater, a moisture barrier has not been fitted on the underside of the wood top to protect it from the heat and steam produced by built-in appliances, moisture is leaking onto it from a pipe or appliance, or if the slotted brackets and screws have not been fitted or are not functioning, the overhang rules have not been adhered to.

In this case you will need a different installation procedure (or perhaps a re-installation). Please follow these steps:

Firstly fix the length of the back of the wooden top to the supporting cabinets
Slowly and carefully pull the wood top downwards using clamps and battens
Pull the worksurface down at the front before fixing it with screws, taking care not to over tighten them
Remember about the final adjustments of the fittings

It is important to allow time for the wooden top to equalise and completely return to its flat shape and settle, otherwise the timber may split. When the moisture levels return to equilibrium the two surfaces will find their natural balance.

Joints – These must be butted in order to accommodate the cross grain movement of the timber. Each joint should be held and aligned with at least three worktop bolts and four biscuits for standard size worktop ~620mm wide. Wider tops will require more fixings pro rata (one bolt and one biscuit for each additional 200mm)

Mitre joints require different and very careful installation. Only use them if the skills and conditions on site will guarantee that the joints can be correctly installed.

The end grain on wooden kitchen worktop joints must all be edge-sealed during assembly with low modulus silicone.

The positioning and number of the fixings is unique to each project. Only a knowledgeable and experienced fitter can carry out the installation. The important points to watch for include, but are not limited to: the positioning of the supports under the wooden top (such as cabinets, end panels and legs), the dimensions of the worksurface, stave width, grain direction, the size of the overhang, end cups, the positioning and type of appliances and individual conditions in the room.

Remember to always carry out a final tightening and adjustment of the joints to complete the installation.

End caps – Cut and fit end caps on wooden kitchen worktops which will be situated next to Range Cookers, Agas, boilers and other hot appliances or sources of heat such as fire place, that run continuously, or for long periods of time. End caps are also necessary on tops next to dropped hobs or where open grain is exposed to excessively intense sunlight. Open grain is particularly vulnerable to heat, if not protected with opposite direction wood sections.

Cut-outs and allowance for expansion and contraction – Great care must be taken when installing sinks into timber worksurfaces due to the possibility of water penetrating into the joints and timber if incorrect procedures and materials are used.

Cut-outs for lay-on sinks and hobs must have a clearance of 3-5mm per side, i.e. 6-10mm overall (depending on individual circumstances) to allow for cross-grain timber movement.

For accuracy, quality and safety, cut outs for undermounted sinks should be benchcut, using jigs and a router, not a jig saw.

The edges of all concealed cut-outs for lay-on sinks and appliances and tap holes must be smoothed and thoroughly sealed with edge seal. This will prevent damage to the timber from condensation and any leakage.

Flush mounted sinks should not be fitted into wooden worksurfaces.

If you need to bring pipes up through the worktop, you should make a 3-5mm (depending on individual circumstances) allowance for expansion/contraction around the pipe. The hole for the taps must be at least 5mm larger in diameter than the water pipe. All end grain must be thoroughly sealed with low modulus silicone sealer to prevent moisture damage to the worktop.

Belfast sinks must have an overhang of at least 10mm and the edges must be treated frequently and regularly to prevent the worktop splitting.

If you are going to fit a waste disposal unit to an undermounted sink after installation, you will need to provide additional support.

Make sure that there is always at least 250mm from the appliance cut-out to the end of the worktop, or between two cut-outs.

Leave minimum 30mm gaps between the ends of tops and freestanding appliances, cookers etc.

Moisture barrier – If you are going to install a built-under oven, dishwasher, washing machine, tumble dryer or fridge/freezer under the worksurface, you should take care to ensure that the protective deflector often provided by the appliance manufacturer is fitted correctly to the underside of the worktop to protect it from any intense heat or moisture. Fitting a moisture barrier underneath the worktop prevents any excessive heat, moisture, steam directly affecting the wooden surface.

Upstands – It is important that upstands are fixed to the wall and not to the worktop. There should be a 2mm gap between the worktop and the upstand. The only connection between the upstand and the worktop should be low modulus silicone sealant, allowing natural movement of your wooden top.

Table Legs fitting – A word of caution – the majority of table legs available on the market are not designed for wooden tops, their small circular holes do not allow for the movement in wood across the grain, their supporting plates are often not wide enough to give adequate support to the top, or the material they are made of may not be robust enough to hold the weight of the top.

We craft our table legs to order. They are designed, made in our workshop, calibrated to the size and weight of the top and will allow for natural movement across the grain of the wooden top. Our removable legs can be fitted in our workshop or on site.

Any of our wooden table tops not fitted to our customised legs are outside the scope of our guarantee.

Resin features – When fitting the countertops to the base units (including units, legs, and similar components), please avoid interfering with any resin features. This includes, but is not limited to, drilling, cutting, fastening, or fixing into resin areas. All fixings should instead be made at points that are purely timber.

Policy Improvements – Our policy is to continually improve and develop our products and, accordingly, we reserve the right to amend our terms of sale, guides, instructions, specifications, and particulars of weight, measures, prices, dimensions, and finish, without prior notice.

Earthy® Timber, Earthy Timber Luxury, Earthy Timber Custom are trading names of EARTHY ® TIMBER Limited.

This leaflet is for guidance only. The Company cannot accept responsibility for the final fitting of your surface.

Our Installation Service

The cost of our Professional Installation Services is not included in the cost of goods and you will need to contact us to arrange the survey and quotation. The cost of survey is at least £180+vat plus cost of travel. The cost of our professional installation service is at least as high as the cost of the goods including finishing service plus cost of travel.

The purchase of the survey & installation service is governed by our Terms and Conditions of Sale and other important information set in this document.

Before placing an order with us for the products, it is your responsibility to check and determine that:

the information and specification it contains is accurate and meets your requirements
you have full ability to receive the goods and installation service. This includes ensuring that the products ordered will pass and be assembled freely into your room of choice, they fit in that room, can be transported from the kerb, through all stairs, passageways and doorways of your house, flat or room, and there are no other issues that could make delivery more complicated or impossible
there is adequate room for our installation team to provide the Installation Services at your chosen location.
all relevant areas at your chosen location are clear of any debris, the flooring is levelled, all wet jobs completed and fully dried
there is sufficient room to carry the largest components of the unassembled product through your chosen delivery location to the area in which the product is to be installed;
parking is made available at your chosen delivery location, on the same street or adjacent street. If parking permits are required, you must make a permit available for our installation team delivery vehicle at your own expense

When you order the installation service from us, we would like to make it clear this applies solely to the fitting of our products, and does not include any other fittings and fixtures e.g. electrical or plumbing.

There will be some disruption whilst our installation team are working, however they will keep the disruption to a minimum.

In the event that you or your representative are not available on site to accept the delivery at the agreed date and time slot, our installation team will wait for an additional 15 minutes before returning to the workshop, and will charge for re-delivery of the goods.

Once the goods have been installed our installation team will take photographs for quality purposes.

38. Aftercare instructions for our wooden surfaces

Oiled Wood Tops

Ongoing oiling nourishes the timber table tops and wooden worktops and enhances its appearance as well as protecting the wooden tops from wear and tear. New wooden tops should be treated with oil every month for the first few months, and at least once every three months after that. Heavily used solid timber surfaces will need re-oiling more frequently. This simple procedure will maintain the colour and lustre of your wooden table top /wooden counter top and keep it looking beautiful. Just remember to always give light sanding between coats, apply thin layers using a lint-free cloth and remove any excess oil after 10-15 mins.

Your newly oiled timber counter top will have a sheen. Splashes of water will form clear droplets and stand out from the wooden surface. After some use the finish will become worn and water will not form into droplets so easily, but move over the wooden surface. This is the time to re-oil your solid wood table top / wooden worktop, or if possible even before this condition is fully developed. More frequently used parts of your wooden top may wear faster than others.

Lacquered Wood Tops

Wooden worktops in solid oak or walnut finished with lacquer or clear varnish unlike oiled wood tops will not require re-application, but if you break the protective bareer of lacquer with deep scratch for example, the timber becomes more vulnerable to water damage. Lacquered finish is suitable for solid wood kitchen worktops and timber table tops.

Waterproofed Wood Tops

We apply elegant, natural, matt waterproof finish to all our Earthy® Timber Luxury Furniture and Wooden Counter Tops This unique, developed in-house technique against water damage protects the timber especially in challenging kitchen bar, sink and bathroom basin top setting. Waterproof timber finish may be acquired at an additonal cost as an upgraded protection for wooden tops and solid wood tables from Earthy® Timber Custom Wood Range. Waterproof wood finish is a unique and complex technique developed by Earthy® Timber that protects deeper layers of timber whilst giving it matt, natural wood finish. It does not require re-application and is the most natural and resistant to damage protective finish available on the market.

Other useful information about protection of wooden countertops

Use of chopping boards

Wooden worktops and table tops may be more prone to scratching than some other surfaces. The use of chopping boards is recommended in order to protect the timber surface finish.

Don’t place kitchen appliances directly on wooden countertop

Household appliances which give off heat (coffee makers, toasters, cookers etc.) should never be placed directly onto the wooden worktop surface as the wood may dry out and cracks may appear.

Don’t place hot pans directly on solid wood countertop

Hot pans, rough-bottomed objects and wet items should not be placed directly onto a wooden work surface – always use granite inserts, hot-rods, trivets, pan stands or heat-resistant mats to protect the worktop from scratch marks. Direct contact from iron, steel or copper vessels can also stain the timber surfaces and should therefore be avoided.

Drainage grooves are an aesthetic feature only

Please remember: Drainage grooves are a feature only; they are not suitable for drying the dishes.

Wooden countertop daily cleaning

For daily of wooden counter top /table top cleaning, use a mild soap and warm (not hot) water on a moistened cloth (do not use concentrated soap/washing up liquid). Never use products which contain ammonia, abrasives, or scouring powder. Never let water or cleaning agents puddle for any period of time on the worktop.

Small cracks might occur but they are not damaging to the worktop. Simply treat them with extra oil (treated with oil surfaces only)

Wood tones change over time

All solid timber table tops and worktops react to light, and may change their tone over time. To avoid different shades developing on your oak, walnut table top, oak worktop move any objects you keep on wood top around from time to time.

Prevent Trapped Moisture

If you leave objects on the countertop for an extended time, ensure no liquid is trapped underneath. Although our finishes provide excellent protection, prolonged exposure to trapped liquids may cause discolouration.

Restoring Original Beauty of Wooden Countertop

Solid wood has many unique qualities and with a little care and attention, the passage of time can enhance its natural beauty. In the unfortunate event of your solid wood worktop / timber table top sustaining damage (or when the lacquer or varnish wears off) it can be sanded down and refinished, restoring its original beauty.

39. Privacy Statement

We are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1998 (‘the Act’)

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

To register you with our website and to administer it.
For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

We may disclose your personal information to third parties:

In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Cookies

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit https://allaboutcookies.org/

If you do not wish to accept cookies from our website, please delete and block all cookies from this site.

Online Communication & Security

We accept no responsibility for correspondence that is not received due to network connection issues, it is customer’s responsibility to ensure that communication has been received, and to seek confirmation from us via other mediums for avoidance of doubt if necessary

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent by letter to our office address.