Fitting guide for Earthy ® Timber ‘s wooden countertops

Please read through this fitting guide. By placing an order it is assumed that you have read, understood and agreed to our terms and conditions and noted all the important information contained in this document. If you are unclear on any aspect of these terms, conditions and the important information given, please contact us before placing an order. All orders placed with, and accepted by Earthy ® Timber, also known as Treesome™ – the ‘Company’ are therefore bound by these terms and conditions.

1. Made to measure

Earthy ® Timber ‘s wooden counter tops and furniture are premium quality, durable products handcrafted to order to the highest standards. All our timber is sourced from renewable and responsibly managed woodlands and vacuum kiln dried on site. Every order is made to measure to your specifications.

Since all our products are bespoke, orders cannot be cancelled once we have accepted them for hand-crafting.

2. Wooden tops and furniture construction

Our wooden surfaces and furniture are manufactured from English & European hardwoods that have been bonded using moisture resistant B3 or B4 glue, sanded to 120 grit and delivered raw, square, live edged or part live, part square edged and ready for finishing, unless you have requested our additional services.

All timber is professionally vacuum kiln dried to 8-10% moisture content on our premises.

This sophisticated procedure performed in our on-site vacuum kiln chamber guarantees the best quality and stability of the kiln dried wood at its core, subject to correct installation and maintenance. The vacuum kiln drying process also kills any wood infections.

Stave width (plank width) depends on the type of the product, our tops are made from random stave (plank) width as indicated in individual product descriptions.

The type of construction, stave widths, lengths and thickness may vary from the sample, image, or from piece to piece.

Please note that we allow a +/- 2-3 mm scope for manufacturing tolerance width/length/thickness /per cut (refers to square edged counter tops only).

Our staves (planks) are random width therefore if you wish to preserve the continuity of the stave from one wooden top to another, you will need to buy a longer top that can then be cut into requested smaller sizes for you.

Due to the manufacturing tolerance, the complete wooden top may have one stave (plank) with a reduced width at one long edge of the top, in order to achieve the desired width of the whole surface.

3. Live edge wood width variation

Because wood is a natural product, the width of the wooden top containing the live edge or part live edge (mixed edge) cannot be exact as each live edge will have different variance depending on the shape of the tree (on average around 100mm however it can be less it can be more).

If you are limited by space it is your responsibility to provide us with the minimum and the maximum width (depth) of the countertop and we will ensure to choose the planks to meet this requirement.

We will assume you are happy with this natural edge fluctuance (variation) if you only provided us with one measurement (eg 500mm width) We cannot be held responsible if your countertop’s live edge fluctuance is less or more than the width you provided us with (as per this example 500mm) but we will ensure the crafted surface is as close to the requested width as possible unless you have clearly stated the minimum and the maximum width required.

The natural live edge fluctuance can be restricted with squaring parts of it in places, sometimes with use of resin to present the most attractive aspects of the plank but also to get as close to your requested width as possible.

4. Wood is a natural product and the way we work with our timber

Here at Earthy ® Timber we choose to work with natural, characterful timbers and we personally select all tree trunks for our unique projects. We preserve a wood plank’s rustic beauty and individuality whilst transforming them into practical tops and furniture. Earthy ® Timber ‘s character wooden tops and furniture are very tactile; irresistible to touch, natural character features such as knots, voids and splits are filled with clear resin & wood fillers or left in their natural state where suited (not necessarily filled). If you choose, the natural contour of live edge(s) of the product can be finished smooth. Our Products balance the beauty of natural wood with its practical aspects, and the wood is crafted in a sensitive manner.

Earthy ® Timber ‘s products are individually hand-crafted, they are “one of a kind” creations, and not mass- manufactured in a factory. Each piece of wood is unique, and we find a way to achieve the best out of the planks selected for each project. Although there may be similarities in our products, no 2 projects will ever look the same. Each plank of wood has its own unique markings, colourations and grain patterns, and the effect achieved by these makes each one a remarkable piece of art.

As a result, Earthy ® Timber ‘s products will have distinct variations from one piece to the next, caused by distinctions in material, our hand crafting process, and using the most applicable ‘within your budget’ hand finishing techniques.

Our products are intended to have these hand-finishing characteristics.

In our crafting process we may also combine the timber with other materials such as resin, glass, wood filler, iron, steel, aluminium, brass etc. to produce a stunning centrepiece of unique interest.

The characterful nature of English timber and European timber makes them the most beautiful of hardwoods. The strength of English and European hardwood is a result of a unique inner structure of vessels, fibre and tight grain. The natural beauty of wood is found in natural features such as knots, voids, holes, beetle cavities (please note kiln drying process eliminates any wood bugs and infections) heartwood, sapwood, bark, mineral streaks or medullary rays. Wood rays are a distinct figuring which is usually associated with top end, quarter-sawn timber. These ribbon-like cells allow sap to flow through the trunk, making them an essential part of the growing process of the tree. When the trunk is cut, the cells produce beautiful silky silver markings across the sawn area that become particularly prominent when the wood is finished.

Wood is a natural product, no 2 finished products will ever look the same, therefore unless specifically requested, we cannot guarantee replication of colour from piece to piece. Please note that our colour matching service from piece to piece is a premium service available at an additional cost.

Timber is a natural product and cannot be replicated unvaryingly. If you don’t like natural characteristics, associated with character wood, it is unlikely our pieces will please you. If this is the case, then please consider using manmade materials such as artificial composites, Corian or concrete etc, they have uniformity and predictability that might be more suitable for your project.

5. Professional wood vacuum kiln drying

Our timber is professionally vacuum kiln dried by our experts in house. It therefore has the ideal, below 10% moisture content, which guarantees wood stability if correctly fitted and maintained as per our instructions.

6. Samples

Wood is a natural product and cannot be replicated, from piece to piece. Our large, cheese board size (and are intended to be used as such) wood samples cost £100+vat each, and are for guidance only. Please note we offer sale by description, not sale by sample service, and you accept the fact that each piece of wood will have different characteristics and therefore a unique finish within your budget.

7. Timber selection

For single products valued at over £10000+vat we welcome clients to come & view & select our extensive stock of vacuum kiln dried slabs for their bespoke project. Visits to Earthy ® Timber ‘s workshop are by invitation only. For any products not meeting these criteria, clients can be assured that the quality & aesthetic beauty of the timber will be consistent unless you wanted to secure this service for an additional cost of £360+vat.

It takes considerable knowledge and judgment to look at a piece of rough sawn wood and visualise the finished piece. Earthy ® Timber ‘s talented craftsmen instinctively know through their experience, and an eye for detail, how to accomplish the best results and highlight the most beautiful aspects of the wood within your specified budget.

The basic prices can be found in our Online Shop but we can add more prominent features and extra finishes individually tailored to the chosen plank within your specified budget.

Wood cannot be restrained down to a specific engineering specification, like metal, composite or plastic. It is a living material with random characteristics which is a part of wood’s charm and our experience confirms it’s best to leave the plank selection in the hands of experts, or at least with their support.

8. Your chosen furniture won’t fit through the door

If the chosen pieces are too large or awkward to be carried to the designated space, we may apply alternative manufacturing methods that will allow our bespoke products to be carried to the room of your choice and assembled on site. This service is usually associated with an additional cost.

9. Incorrect installation invalidates warranty

We are confident that our products will give you many years of excellent service. However, we cannot be liable for any faults in the surfaces that are caused by poor installation, or by using the wrong fixings, or by installation in adverse site conditions.

When you just buy a top from Earthy ® Timber, you can choose to have it installed by our own specially trained carpenters, who are familiar with the characteristics of our products, and have experience installing them.

Alternatively, of course, you can have the installation carried out by your own fitter. In this case we strongly recommend seeking advice from a competent trade person who has the appropriate knowledge and skill in fitting wooden surfaces. Please note that incorrect installation invalidates the warranty on our products and you will need to pursue your installer for remedy or reimbursement.

10. The consequences of incorrect installation

If any cracks appear on your top after installation it is inevitably a proof of incorrect fitting or poor maintenance.

This may be due to, but not limited to, the following incorrect procedures being applied:

1/ wrong fixings being used – the timber has to be able to move across the grain, therefore the holes used in the fitting procedure should be drilled at least twice as big as the diameter of the screws and held in position with the washers. If the timber hasn’t got room to move, it will always split.

2/ any wood cut outs must be a minimum distance of 3-5mm each side from any fixtures (depends on size, type of appliance/fixture). Exact cut outs will not allow for the natural expansion and contraction of the timber, and inevitably result in cracks occurring

3/ lack of use of end cups where required e.g. against a range cooker, fire place or where open grain is exposed to excessively intense sunlight. Open grain is particularly vulnerable to heat, if not protected with opposite direction wood sections.

4/ an unsupported overhang will most likely cause warping and deformation of the top. The principle is that unsupported joints have to be reinforced across the width

5/ unsuitable table legs being used that do not allow for natural expansion and contraction of the table top. This can be prevented by using our specially designed and made in house legs, which are calibrated to the size and weight of the top and will allow for natural movement across the grain of the wooden top.

The majority of the legs available on the market are not designed for wooden surfaces, their small circular holes do not allow for the movement in wood across the grain, their supporting plates are often not wide enough to give adequate support to the top, or the material they are made of may not be robust enough to hold the weight of the top. Any of our table tops not fitted to our customised legs are therefore outside the scope of our guarantee.

6/ not using the pilot holes when fitting the tops may cause the wood to split. The pilot hole’s role is to prepare the wood for the fixing and it has to be around 1mm diameter smaller than the actual screw.

7/lack of air circulation, Steam and condensation trapped under the wooden top will damage the top, will cause splits and the wooden top will warp. This must be carefully considered before fitting the worksurface. e.g. holes should be drilled on a minimum of 40% of the top of the cabinets with full tops, to allow for the air movement around the surface,

8/ moisture barrier not used to protect the wooden top from any possible heat or moisture generated by any appliance causing steam and condensation to build under the top. The difference in temperature and humidity on the top and bottom of the worksurface and any intensive heat generated by any appliance will cause wood splitting and/or bowing and/or cupping

9/ over-tightening the screws blocks the natural expansion and contraction in timber, this will cause the stresses and result in the wood splitting

Please note these are examples rather than a comprehensive list of fitting mistakes that would invalidate warranty.

Unless we are surveying and fitting the project we cannot be held responsible for incorrect procedures being applied to our goods and can only offer general fitting recommendations as per our Fitting and Installation Guide.

We have produced as detailed as possible Installation and Maintenance Guide and failure to follow good woodworking procedures means that your fitter accepts full responsibility for final fitting and any subsequent damage to the wooden product. Your fitter is also taking full responsibility for final installation recommendations specific to your project.

If you choose to use your own fitters, please ensure they are fully insured and can guarantee the quality of their fitting Our guarantee on the product ceases if these correct fitting procedures are not strictly adhered to. At this point any errors made would have to be rectified by your fitter. Please note these errors would immediately invalidate your warranty with us for the product.

If we are called to site to inspect any problems highlighted but not limited to the above, we will take an initial minimum sum of £180+vat plus cost of travel prior to booking a visit. Any resultant work, caused by your fitter’s incompetence would incur additional charges if we accept to remedy it for you.

The charge will be fully refundable in the unlikely event that the product is faulty due to a manufacturing error.

11. Timber movement

Movement in solid timber cannot be prevented. This is a perfectly normal occurrence and not a fault.

Micro splits may appear on the surface; this is because wood is a living material that expands and contracts according to the surrounding humidity & temperature levels. Micro splits are usually associated with overheating or when the timber had contact with water and dried quickly numerous times, or when an oiled surface was not maintained as per instructions; when lacquer had worn off and water found its way under a protective finish, so please check that you have taken all necessary care as per our maintenance guide, to prevent further damage. Otherwise the splits are caused by incorrect installation and you will need to contact your installer to remedy the problem for you.

Any minor cracks, faults or defects can be filled neatly and easily using a similar coloured wax wood filler available in the majority of builders stores.

Please note small cracks and movements do not constitute any fault with the timber or construction.

In the unfortunate event of your worktop sustaining damage, the surface can be sanded down and refinished, restoring its original beauty.

12. Fitting and Installation Guide

When you just buy a top from us, you can choose to have it installed by our own specially trained carpenters, who are familiar with the characteristics of our products, and have experience installing them.

Storage

Storage position – The goods leave our workshop acclimatised and in a level state. When you have received the surfaces store them horizontally and flat on bearers, so that air can circulate between them. A surface should never be stored vertically against a wall. Tops which have not been finished (oiled, varnished, lacquered or encapsulated in resin) in our factory should be treated immediately after the protective wrapping has been removed (if there is any), and it is advisable to install the surface as soon as possible after it has been delivered.

Temperature and humidity – As with all solid timber products, before you install them they should be stored in a dry, room temperature place, away from all sources of heat and moisture. Please ensure that any plaster in a room in which the timber is stored or installed is completely dry and that the timber is kept away from direct sources of heat.

Because wood is a living material which expands and contracts according to the surrounding humidity levels, if the surface is exposed to different moisture levels on the top and underside, it will start ‘bowing’ or warping. Consequently, avoid any significant changes in temperature or humidity during storage and installation.

Preparation

Please inspect your goods thoroughly on delivery and before any preparation/installation process commences. Any changes made to any of our goods, that alter the product’s original condition constitute immediate acceptance of the product. The Company will be not held responsible for any damage or fault caused by negligent storage, preparation, installation or failure to comply with our installation and aftercare instructions.

Earthy ® Timber ‘s wooden tops and furniture are designed to be used in standard heated domestic or office interiors. Timber is a natural material and is affected by changes in temperature and humidity, which means, it expands and contracts naturally across the grain. It is essential to follow the correct storage and installation procedure to allow for this movement and to ensure you get the most from your product for generations to come.

Make sure that all your kitchen structures and cabinets are fully fitted and levelled and the room is clear of any dust or debris. All plumbing operations and wet work must be finished and plaster completely dry (allow a minimum of six weeks for this).

Wooden tops must not be installed above radiators and other heating devices.

The wooden countertop should be adequately supported during all cutting, drilling or sawing operations.

A and B sides

Our wooden tops have an A and a B side. The A side should be used as the visible top surface. The side of the fully finished surface is smoother and usually will present more beautiful aspects of the top than the B side. You will be able to distinguish which side is intended to be the top side, but both top and bottom will be structurally sound. You may find minor, unsealed with resin, or wood filler imperfections on the B side but this will not affect the worktop’s structural performance and does not mean the worktop should be rejected. Inspect the top carefully before installation to establish which is the A side.

Our protective finishing service – lacquer and oil explained

If you want to receive your surface ready to be used immediately, we recommend our in house finishing service. This includes surface fine sanding – preparing the tops for treatment with hard-wearing lacquer finish.

Treatment using our recommended lacquer is ideal for surfaces requiring a durable and water resistant finish. The protective layer built with the treatment is water, heat, alcohol and food acid-resistant and does not require ongoing maintenance. The surface is also finely sanded between the coats of treatment.

You may also choose to have your surface finished with a blend of oil, please note this finish is not as resilient to water marks or glass rings and may give your surface a slightly orange/yellow colour, whilst lacquer finish preserves the natural colour of the timber.

Resin encapsulation waterproof finish is the most durable yet the most expensive finishing technique reserved for Earthy® Timber luxury range.

Alternatively you may choose to purchase an unfinished surface, which comes with basic sanding (120 grit) and therefore will require further processing:

Your protective finishing service

Sanding – Wooden work tops need to be treated on both sides prior to installation. First of all, give them a final finish sanding (although they come to you sanded, they still need a final going over with a finer paper). Start with a 150 grit paper and sand down the whole surface and exposed edges, then repeat with 180 grit. Always work the sand paper along the grain, otherwise scratches will show.

Treating – Different treatments can be applied to wooden surfaces. Since we prefer preserving the natural colour of the wood, and to give a resilient finish, we usually use and recommend lacquer, however your surface can also be finished with oil or varnish. Whatever finish you choose, please seek professional advice if you want to combine different treatments, and follow the manufacturers’ instructions.

Whatever treatment you choose, it is very important to remember that all sides of the wooden top must be treated! Pay particular attention to end grain edges, ends, and concealed edges, cut-outs for sinks, around tap holes, fitting notches and slots, and also the end grain on tap plinths.

Different treatments will require different applications. The surfaces should be treated at least four times, allowing the treatment to dry, and giving the wooden top a light sanding in between coats. Work the finish into the worktop in the direction of the wood grain for best results. Once the wooden tops have been fitted, they may need another coat of oil (oil treated surfaces only) on the top surface to create a really good finish.

Drying time is dependent on the product, room temperature and air circulation, so the best results can be achieved in warm, well-aired rooms.

Fitting

We go to great lengths to provide detailed information about installation of wooden surfaces, however this is not a comprehensive guide as it is impossible to cover every single scenario, therefore we recommend that you use an experienced carpenter to fit the wooden tops. Failure to follow our installation guide and good woodworking procedures means that your fitter accepts full responsibility for final fitting and any subsequent damage to the wooden product. Your fitter is also taking the full responsibility for final installation recommendations specific to your project.

Unless we are surveying and fitting the project we cannot be held responsible for incorrect procedures being applied and can only offer general fitting recommendations as per our Fitting and Installation Guide.

If you choose to use your own fitters please ensure they are fully insured and can guarantee the quality of their fitting. Our guarantee on the product ceases if these correct fitting procedures are not strictly adhered to. At this point any errors made would have to be rectified by your fitter. Please note these errors would immediately invalidate your warranty for the product.

It is extremely important to make sure that the installation is done correctly. Any mistakes made during the installation may cause problems with the final appearance and functioning of the wood top and will invalidate the warranty.

Positioning the wooden worktop – Timber worksurfaces must be installed with a clear 3-5mm gap (depending on individual circumstances) between their edges or ends and adjacent wall surfaces. The gaps serve two purposes: firstly, they prevent a moisture bridge forming when the timber meets the wall surface, and secondly, they allow the timber to move naturally as it expands and contracts across its grain in response to changes in humidity and temperature in the room.

Spirit level – For the wooden tops to function perfectly it is essential that all supporting bases have been installed correctly with a spirit level so the upper surfaces are completely level.

Fixing – The tops must be fixed down using slotted angle brackets only (or their equivalent) It is important to use the slot that runs at right angles to the direction of the grain. The cross grain slots in the brackets with roundhead screws will accommodate the natural movement of the timber whilst holding the worksurface down. Fix the brackets to the base unit side panels only, as the top rails are not strong enough. Similarly, take care not to over-tighten the screws to allow for the expansion and contraction of the timber, as failure to do so may cause stresses and result in splitting the timber.

For units with top panels, first drill an oversized hole (10-12mm) through the top panel, then fix the slotted angle bracket with a larger washer and screw directly under the panel. This will allow the wooden top to slide over the washer when timber expands and contracts in reaction to change of humidity or temperature. These top panels must be drilled or cut out over at least 40% of their area to allow the underside of the wooden top to breathe, to allow steam and condensation to disperse, and to ensure the same moisture levels on the top and the bottom of the wood work surface. Failure to do this will cause the surface to bow and split.

Where the wooden tops span appliances alone or are unsupported into a corner, cut and fix timber wall rails to support the tops and attach the slotted brackets. Tops that span two appliances side by side must be supported by a mid-panel fixed between them.

Do not fix wooden tops directly into masonry. Fit them over timber spacers 5-10mm thick, which are set on a damp proof membrane. This will prevent the transmission of moisture and provides space for air to circulate under the top.

Overhang – It is essential that the worksurface is adequately supported and secured through its length and width with slotted brackets (or equivalent) The size of the unsupported overhang depends on a combination of different factors and can only be decided on an “ individual basis”

Cupped or bowed surfaces – The wooden top can cup or bow if the top and bottom surfaces are not in balance with each other due to different levels of moisture. This may occur if the top has been stored incorrectly, the top surface is being kept too wet, the surface has been installed over a heater, a moisture barrier has not been fitted on the underside of the wood top to protect it from the heat and steam produced by built-in appliances, moisture is leaking onto it from a pipe or appliance, or if the slotted brackets and screws have not been fitted or are not functioning, the overhang rules have not been adhered to.

In this case you will need a different installation procedure (or perhaps a re-installation). Please follow these steps:

1. Firstly fix the length of the back of the wooden top to the supporting cabinets

2. Slowly and carefully pull the wood top downwards using clamps and battens

3. Pull the worksurface down at the front before fixing it with screws, taking care not to over tighten them

4. Remember about the final adjustments of the fittings

It is important to allow time for the wooden top to equalise and completely return to its flat shape and settle, otherwise the timber may split. When the moisture levels return to equilibrium the two surfaces will find their natural balance.

Joints – These must be butted in order to accommodate the cross grain movement of the timber. Each joint should be held and aligned with at least three worktop bolts and four biscuits for standard size worktop ~620mm wide. Wider tops will require more fixings pro rata (one bolt and one biscuit for each additional 200mm)

Mitre joints require different and very careful installation. Only use them if the skills and conditions on site will guarantee that the joints can be correctly installed.

The end grain on wooden kitchen worktop joints must all be edge-sealed during assembly with low modulus silicone.

The positioning and number of the fixings is unique to each project. Only a knowledgeable and experienced fitter can carry out the installation. The important points to watch for include, but are not limited to: the positioning of the supports under the wooden top (such as cabinets, end panels and legs), the dimensions of the worksurface, stave width, grain direction, the size of the overhang, end cups, the positioning and type of appliances and individual conditions in the room.

Remember to always carry out a final tightening and adjustment of the joints to complete the installation.

End caps – Cut and fit end caps on wooden kitchen worktops which will be situated next to Range Cookers, Agas, boilers and other hot appliances or sources of heat such as fire place, that run continuously, or for long periods of time. End caps are also necessary on tops next to dropped hobs or where open grain is exposed to excessively intense sunlight. Open grain is particularly vulnerable to heat, if not protected with opposite direction wood sections.

Cut-outs and allowance for expansion and contraction – Great care must be taken when installing sinks into timber worksurfaces due to the possibility of water penetrating into the joints and timber if incorrect procedures and materials are used.

Cut-outs for lay-on sinks and hobs must have a clearance of 3-5mm per side, i.e. 6-10mm overall (depending on individual circumstances) to allow for cross-grain timber movement.

For accuracy, quality and safety, cut outs for undermounted sinks should be benchcut, using jigs and a router, not a jig saw.

The edges of all concealed cut-outs for lay-on sinks and appliances and tap holes must be smoothed and thoroughly sealed with edge seal. This will prevent damage to the timber from condensation and any leakage.

Flush mounted sinks should not be fitted into wooden worksurfaces.

If you need to bring pipes up through the worktop, you should make a 3-5mm (depending on individual circumstances) allowance for expansion/contraction around the pipe. The hole for the taps must be at least 5mm larger in diameter than the water pipe. All end grain must be thoroughly sealed with low modulus silicone sealer to prevent moisture damage to the worktop.

Belfast sinks must have an overhang of at least 10mm and the edges must be treated frequently and regularly to prevent the worktop splitting.

If you are going to fit a waste disposal unit to an undermounted sink after installation, you will need to provide additional support.

Make sure that there is always at least 250mm from the appliance cut-out to the end of the worktop, or between two cut-outs.

Leave minimum 30mm gaps between the ends of tops and freestanding appliances, cookers etc.

Moisture barrier – If you are going to install a built-under oven, dishwasher, washing machine, tumble dryer or fridge/freezer under the worksurface, you should take care to ensure that the protective deflector often provided by the appliance manufacturer is fitted correctly to the underside of the worktop to protect it from any intense heat or moisture. Fitting a moisture barrier underneath the worktop prevents any excessive heat, moisture, steam directly affecting the wooden surface.

Upstands – It is important that upstands are fixed to the wall and not to the worktop. There should be a 2mm gap between the worktop and the upstand. The only connection between the upstand and the worktop should be low modulus silicone sealant, allowing natural movement of your wooden top.

Table Legs fitting – A word of caution – the majority of table legs available on the market are not designed for wooden tops, their small circular holes do not allow for the movement in wood across the grain, their supporting plates are often not wide enough to give adequate support to the top, or the material they are made of may not be robust enough to hold the weight of the top.

We craft our table legs to order. They are designed, made in our workshop, calibrated to the size and weight of the top and will allow for natural movement across the grain of the wooden top. Our removable legs can be fitted in our workshop or on site.

Any of our wooden table tops not fitted to our customised legs are outside the scope of our guarantee.

Policy Improvements – Our policy is to continually improve and develop our products and, accordingly, we reserve the right to amend our terms of sale, guides, instructions, specifications, and particulars of weight, measures, prices, dimensions, and finish, without prior notice.

Earthy® Timber, Treesome® are trading names of Earthy ® Timber.

This leaflet is for guidance only. The Company cannot accept responsibility for the final fitting of your surface.

Our Installation Service

The cost of our Professional Installation Services is not included in the cost of goods and you will need to contact us to arrange the survey and quotation. The cost of survey is at least £180+vat plus cost of travel. The cost of our professional installation service is at least as high as the cost of the goods including finishing service plus cost of travel.

The purchase of the survey & installation service is governed by our Terms and Conditions of Sale and other important information set in this document.

Before placing an order with us for the products, it is your responsibility to check and determine that:

1. the information and specification it contains is accurate and meets your requirements

2. you have full ability to receive the goods and installation service. This includes ensuring that the products ordered will pass and be assembled freely into your room of choice, they fit in that room, can be transported from the kerb, through all stairs, passageways and doorways of your house, flat or room, and there are no other issues that could make delivery more complicated or impossible

3. there is adequate room for our installation team to provide the Installation Services at your chosen location.

4. all relevant areas at your chosen location are clear of any debris, the flooring is levelled, all wet jobs completed and fully dried

5. there is sufficient room to carry the largest components of the unassembled product through your chosen delivery location to the area in which the product is to be installed;

6. parking is made available at your chosen delivery location, on the same street or adjacent street. If parking permits are required, you must make a permit available for our installation team delivery vehicle at your own expense

When you order the installation service from us, we would like to make it clear this applies solely to the fitting of our products, and does not include any other fittings and fixtures e.g. electrical or plumbing.

There will be some disruption whilst our installation team are working, however they will keep the disruption to a minimum.

In the event that you or your representative are not available on site to accept the delivery at the agreed date and time slot, our installation team will wait for an additional 15 minutes before returning to the workshop, and will charge for re-delivery of the goods.

Once the goods have been installed our installation team will take photographs for quality purposes.